These terms and conditions define the use of and access to the website www.chite-lingerie.it, and apply to each purchase order of goods or services provided by the company Chité Srl through the aforementioned website. Before confirming the purchase, the Customer must carefully read these general conditions of sale. The confirmation of the order implies the full knowledge and express acceptance of the conditions of the aforementioned terms and conditions. We, therefore, ask you to read these Terms carefully before submitting a purchase order. Once the online purchase procedure is concluded, the Customer is obliged to print and keep these general sales conditions and the related order form, already viewed and accepted.
1. Chité – who we are
1.1We are Chité Srl, www.chite-lingerie.it, a company with legal headquarter in Piazza della Vittoria 8/3, 16121 Genoa, Italy.
1.2Customers can contact customer service at the following numbers +39 3478987008 or +39 3405775601, or alternatively via e-mail at the following address: [email protected]
1.3In case of need, Chité will contact you by telephone or at the e-mail address provided.
1.4Use of the "in writing" formula in these terms and conditions includes e-mail.
2.1The object of the current Terms and conditions is the online sale of products through the e-commerce service on the website www.chite-lingerie.it.
2.2The products sold on the site can be purchased and delivered exclusively in the countries indicated on the site. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.
3. The Contract
3.1The purchase procedure is guided and explained in each phase to allow you to check and modify any errors whenever necessary before finalizing the order. We, therefore, ask you to pay attention to the various stages of the purchase procedure.
3.2Upon completion of the order, you will receive a confirmation email, which, however, must not be considered as acceptance of the order. The latter will take place in the manner indicated in clause 3.3 below.
3.3The acceptance of the order by Chité will take place when we will send you the shipping confirmation. This latter notification implies that the contract between you and Chité will be considered concluded.
3.4In the event that your order is not accepted, Chité will inform you in writing and will return the sum paid for the purchase. The lack of acceptance may depend on the lack of stock of the product, as a consequence of sudden and non-preventable reductions of the available resources, from the identification of an error in the price or in the product description or from the impossibility for Chité to respect the delivery date indicated at the time order. In any case, Chité reserves the right not to accept an order for any reason.
3.5An identification number will be assigned to your order, which will be communicated to you upon acceptance of the order. This will allow us to assist you whenever you contact us with reference to the order.
3.6The procedure through the Home Try service includes some specific conditions. Chité offers the possibility for its customers to order up to a maximum of 6 items with the Home Try option. This service provides for free delivery of products to the customer, the customer has up to 6 days to make a decision about which items to keep and which to return. The amount of the order is not collected during the check-out phase, in fact, it uses a simple pre-authorization procedure. Once the garments that the customer wants to purchase are defined, through confirmation in the Home Try section on the website, the payment procedure will be carried out and the sum for the selected products will be taken. At the end of the sixth day all items not returned, or without the return procedure initiated, will be considered purchased; Chité will then proceed with confirming the withdrawal of the amount of the order.
Chité guarantees the correct hygienic conditions in the management of this service: all the products are equipped with hygienic protections and will be subjected to sanitation whenever they are returned.
3.7The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these Terms and Conditions.
Chité asks the customer to enter the necessary data for the purchase, such as name, surname, billing address, shipping address, e-mail address and telephone number.
3.8The sale of products on the website www.chite-lingerie.it is aimed at adult customers. If you are under 18 you must first have the consent of one of your parents or a legal guardian to be able to purchase on the www.chite-lingerie.it site. By placing an order through this website, we guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.
3.9The Customer is forbidden to enter false names, and/or invented in the online ordering procedure and in further communications. The Seller reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
3.10 By accepting these Terms and Conditions, moreover, you exonerate the Seller from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by you when placing the online order, being you, as a customer, the only responsible for their correct insertion.
4. The Products
4.1The images of the products on our website are for illustrative purposes only. Although Chité constantly adopts measures to ensure that the photographs shown on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution features of the computer you are using. As a consequence, the Seller will not be responsible for the possible inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely illustrative.
4.2The packaging of the products may be different from those shown on the Website.
4. Sales prices
5.1All prices of products and shipping costs indicated on the site www.chite-lingerie.it, as well as those listed in the order confirmation are to be considered VAT included (Italian taxes are applied) unless otherwise stated in writing. The validity of the indicated prices is always and only the one indicated by the website at the time of purchase and relative confirmation of the order. Product prices and shipping and delivery costs may vary without notice. It is, therefore, necessary to ascertain the final sale price before submitting the relevant Order.
5.2All orders are shipped directly from Italy. The prices of the Products and shipping costs indicated on the website and in the order, unless otherwise specified, are to be considered not inclusive of any costs related to customs duties and related taxes, not previously calculable, if the shipment takes place in extra-UE countries or in countries where the current legislation provides for import charges.
5.3These costs are therefore charged to the customer and must be paid directly upon delivery of the products.
6. Changes to the order
6.1In the event that you wish to modify an order already processed, we ask you to contact us at [email protected] or alternatively at [email protected] We will let you know if it is possible to make a change; in this case, we will inform you about any changes to the price of the products, delivery times or anything else necessary as a result of the change requested. We will also ask you to confirm whether you wish to proceed or not.
7. Methods of payment
On www.chité-lingerie.it you can pay in total security with Stripe or Paypal methods.
You can conveniently use credit cards, prepaid cards or bank accounts thanks to the methods offered.
7.1Credit cards and prepaid cards.
7.1.1Chité accepts both credit card and prepaid card payments without any additional charge on the cost of the product and shipping. It is clearly necessary that the customer must own a valid credit card when placing an order online and that the name on the credit card must be the same indicated on the billing information. In the absence of such assumptions, it will not be possible to proceed with the order.
7.1.2If, after receiving the ordered products, for any reason, you wish to use the Right of withdrawal, the Seller will instruct the bank to refund the amount directly on your credit card.
7.2.1Chité offers customers who have a Paypal account the possibility to make payments using email and password with which they are registered on www.paypal.com. Paypal allows payment by credit cards, prepaid cards or through a bank account.
7.2.2When checking-out and completing the purchase, the bank will only proceed with an authorization of the related amount from the availability of your credit card. The amount will actually be charged to your credit card only when the purchased products are shipped.
7.3Home Try Service
7.3.1The Home Try service offered by Chité simply requires the customer to carry out the traditional purchase procedure up to the check-out. The customer must select the option of the Home Try option and enter the data of a valid credit card. The Home Try service does not provide for the payment of products until confirmation, which the customer must make within the sixth day of the order. The bank will only carry out a pre-authorization of the total value of the items ordered through the Home Try option to ensure the availability in the credit card. The amount will actually be charged to your credit card only upon confirmation of the products that the customer wants to keep. In the event that the customer does confirm its choice within the 6th day, the items will be considered purchased and the total amount of the order will be taken from the credit card.
7.4At no time during the purchase process Chité is able to know the information related to your credit card (for example, the credit card number or the date of its expiration), transmitted via a secure connection by encrypted protocol directly to the site of the institute who manages the electronic payment (bank or Paypal). No computerized archive of the Seller will keep such data.
7.5In no case may the Seller be held responsible for any fraudulent and improper use of credit cards and prepaid cards by third parties.
8.1Each shipment contains:
- i / the products / o ordered / o;
- the relative transport/invoice document;
- any accompanying documentation required according to the country of dispatch;
- any information and marketing material;
8.2Shipping in Italy
Shipping is handled by express courier, or in rare cases through the National Post service.
Shipping is free throughout Italy, including islands and limited traffic areas. The products are delivered within 24/48 hours on working days in the Italian territory.
The products for which embroidery customization has been requested require 48 hours on extra working days for processing.
The countries in which Chité ships are currently all those belonging to the European territory and the United States and Canada. Shipping is handled by express courier, or via the National Post service.
Europe: Shipping cost € 7 for all European countries. The products are delivered within 48/72 hours, on working days. Shipping is free above € 200 of expense.
USA and Canada: Shipping cost € 12. The products are delivered within 48/72 hours on working days. Shipping is free above € 200 of expense.
The products for which embroidery customization has been requested require 48 hours on extra working days for processing.
8.4Taxes and import duties
Any additional taxes or customs duties applied for international shipments are charged to the customer. We currently ship from Turin, Italy.
9. Your right to terminate a contract
9.1Only if the Customer who signs the contract is a Consumer (meaning any physical person using the website for purposes unrelated to any business or professional activity), he will have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and different from the Carrier, acquires physical possession of the goods. The term is considered respected if the Customer sends back the goods before the expiry of the 14-day period. The right of withdrawal may not be applied in case of customized products (following a client's request specified when confirming the online order), according to the current legislation.
9.2Should the conditions of clause 9.1 apply, the customer may terminate his contract with Chité. Your rights at the time of the conclusion of the contract will depend on the products purchased, any defects reported by them, the manner in which Chité is executing the contract and the moment the resolution is exercised:
9.2.1If what you have purchased is defective or incorrectly described, you may be entitled to terminate the contract (or to repair or replace the product, or to reimburse part or the full amount of money spent);
9.2.2If you wish to terminate the contract for reasons relating to Chité's behavior, please refer to Clause 9.3;
9.2.3If you have changed your mind about the product, please refer to clause 9.3. If you exercise the right within a certain period of time, you can obtain a refund of the amount paid, however the same could be subject to deductions and will be charged to you once you return the goods.
9.3If you terminate the contract for a reason set out in paragraphs 9.3.1 to 9.3.5, the contract will be considered terminated immediately and we will fully refund the cost of products that have not been provided, together with any compensation. In particular, this will take place if you have received a communication regarding:
9.3.1An imminent change to the product or to these Terms, which you do not intend to accept;
9.3.2An error in the price or in the description of the product ordered and you do not wish to proceed with the purchase anyway;
9.3.3The possibility that the delivery of products may be significantly delayed due to events beyond our control;
9.3.4The suspension of the supply of products for technical reasons or the notification by us of the imminent suspension of the same for technical reasons, in any case for a period exceeding 30 days; or
9.3.5Serious breach by Chité.
10. Returns and Changes
10.1Chité guarantees the quality of the products sold in its online store, however, if, for any reason, you wish to return your order or a part of it, we will be happy to accept the return within 14 days from the delivery date.
Our return/exchange policy implies compliance with certain conditions:
- The product must be intact and not used
- The tag must still be attached to the garment
- The product must not be damaged
- The return of items for which customizations, tailoring changes or the application of their initials have been requested cannot be accepted.
In order to respect the hygienic conditions, knickers that have been worn in direct contact with the skin are not accepted.
Chité, therefore, reserves the right to refuse returns of products that do not comply with the conditions.
If you wish to change any of the ordered products, our Customer Service will be available to help you find a solution.
The customer must login into his account or check the Order History to choose the return procedure for the garments he chooses to return, according to the conditions described above. In case of change, the customer can place a new order to request replacement items. In case of price differences, the Customer Service will follow the practice to help.
The return procedure is described in the Returns and Changes section of the site or in the client's personal account.
All returns or exchanges are free and there is a total refund of the purchase. Return shipping costs are non-refundable and will be deducted from the total refund.
The refund will be credited to the credit card registered on the site. Once we receive the returned items, we will guarantee a prompt refund. The maximum processing time of the return is 14 days, but usually, the procedure is performed in a shorter time.
A confirmation e-mail will be sent to you once we have processed the return and refunded the amount using the payment method selected by you.
For any questions or for more information, the customer can contact us at [email protected]
Chité assumes no responsibility problems related with the delivery of a return.
The product can be sent to the following address:
Via Antonio Pigafetta 34
10129 Turin (TO)
For more information contact customer service [email protected]
11. Product problems and warranty
11.1Should you need to ask us questions or complaints about the products, please contact our customer support team at +39 3405775601 or 3478987008 or contact us by e-mail at [email protected]
11.2We are required to supply products in compliance with the provisions of this contract. You can consult the following paragraph for a summary of your rights in relation to our products. Nothing stated in these Terms and Conditions may limit or in any case modify what is foreseen by them.
o This is a summary of your main rights, which may be subject to certain exceptions.
o The Consumer Rights Act 2015 establishes that the products must correspond to the relevant description, be suitable for the purposes for which they are intended and be of satisfactory quality. Throughout the expected life of the product you will be entitled:
o Up to 30 days: if the item is defective, to obtain a full refund;
o Up to six months: if the item is defective and can not be repaired or replaced, to obtain a full refund, in most cases;
o Up to six years: if the item can last up to six years, it may be entitled to a repair or a replacement or, in the event that it is not possible, it could get a refund of part of the purchase price.
Furthermore, the foregoing provisions with respect to the rights listed above, established by the legislation of your State of residence, are reserved. With reference to Italy, see the Legislative Decree 06/09/2005 No. 206 (Consumer Code) and subsequent amendments.
12. Our right to terminate a contract
12.1Chité may terminate the contract at any time by contacting you in writing in the event that you do not provide, within a reasonable time from our request, the information necessary for us to provide you with the products.
13. Use of personal data
14. Use of the website
14.1Registration, password and security. If you activate a Chité account, you will be responsible for maintaining the confidentiality of the password and username, as well as all the activities in which the same are used. Please inform us immediately, by e-mail at [email protected], in case you discover or suspect unauthorized use of your password or username.
14.2.1Confirmation that: (a) all information and details provided are true, accurate and updated in all their aspects. You can update or correct your personal data at any time by editing the details of the registered account; (b) will respect the restrictions on the use of the Website as set out in these Terms.
14.2.2You agree not to: (a) use the Website for illegal purposes and not to interrupt, damage, alter or make the Website less effective; (B) access or attempt to access the accounts of other users and not to violate or attempt to violate the security measures of the Website.
14.2.3You agree to indemnify Chité in the event that: (a) our company has to deal with a legal proceeding as a result of your violation of these Terms; and / or (b) You have acted negligently, inconsiderately or deliberately maliciously and Chité has suffered damages resulting from your use of the Website or any content that we have sent.
14.3Recognized rights and reserved rights
14.3.1We reserve the right to suspend, limit or terminate access to the Website or any part of it at any time without notice. We are committed to ensuring that the Website is always available but we do not guarantee the absence of interruptions or errors.
14.3.2Chité is the owner or licensee of the Website design, text, graphics, and software. The use of the Website and its contents does not guarantee you any rights with respect to our intellectual property rights or the intellectual property of third parties with respect to it.
14.3.3You may not copy, reproduce, republish, download, publish, transmit, register, exploit, modify, communicate to the public or distribute in any way the web pages or materials on the Website or the computer codes of the elements concerning the Website for use other than personal use. Therefore, non-relevant extracts of the content in question can be downloaded for viewing purposes, provided that no more than one copy of any information is made.
14.3.4Any use other than that permitted can only be done with our prior and explicit consent.
14.4Links to and from other websites
14.4.1The link to our home page is permitted on condition that it is lawfully and lawfully carried out in such a way as not to damage or exploit our reputation or to suggest any form of association with or approval by Chité.
14.4.2You may not modify the Website or create a link to any part of it other than the home page unless you provide written authorization (which we may revoke at any time).
14.4.3Any links to third-party websites are provided for informational purposes only and do not constitute recognition by us of such sites. We have no control over its content and do not accept any responsibility in this regard or any loss or damage that may result from the use of these sites.
15. Communications to the customer
15.1The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration, with the possibility to download the information on a durable medium in the ways and within the limits provided by the Site.
16. Applicable law, settlement of disputes and jurisdiction
16.1These Terms and Conditions are governed by Italian law and will be interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the Terms and Conditions are subject exclusively to Italian law (without prejudice to any other prevailing mandatory rule of the country of habitual residence of the customer) and any disputes concerning and/or consequent to them must be resolved exclusively by the Italian judicial authority, as better specified below. In particular, if the Customer holds the status of Consumer, any disputes must be resolved by the court of the place of residence or residence of the same according to the applicable law or, at the consumer's choice in case of action taken by the consumer, by the Court of Turin. If the Customer acts instead in the exercise of his business, commercial, craft or profession, the parties consensually establish the exclusive jurisdiction of the Court of Turin.
16.2Online platform for alternative dispute resolution (ODR). Given that Chité is always available to seek a friendly solution to the disputes that arose, through the direct contacts indicated in point 1), we inform our Customers that, according to article 14 of EU Regulation no. 524/2013 and the resolution on the ODR referred to in Statutory Instrument no. 500/2015 in force since 15 February 2016, the European Commission set up an online platform for the settlement of online dispute resolution (ODR) disputes deriving from the purchase of online goods accessible at the following link: https: // web gate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage Through the ODR platform, the Customer can consult the list of ODR bodies, find the link of each of them and start a procedure resolution of online disputes. Further information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
17. Change and update
17.1The Seller may make changes or amendments to these Terms and Conditions at any time. Therefore, the Customer will only be required to accept the Terms and Conditions in effect at the time of its purchase. The new Terms and Conditions will be effective from the date of publication on the website www.chite-lingerie.it and in relation to purchasing orders submitted after that date.